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PRIVACY POLICY

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Monasmith Holdings, LLC d/b/a "The Ops Studio"

Last Updated: September 1, 2025

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1. INTRODUCTION AND SCOPE

1.1 Company Information Monasmith Holdings, LLC, doing business as The Ops Studio ("The Ops Studio," "we," "our," or "us"), is committed to protecting your privacy and handling your personal information with transparency, care, and in compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you interact with our services, visit our website, or engage with us in any capacity.

1.2 Data Controller We are the data controller of your personal data, meaning we are the organization legally responsible for deciding how and for what purposes your personal data is used and processed as described herein.

1.3 Acceptance and Consent By using our website, services, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. This Privacy Policy applies to all interactions with The Ops Studio, including through our website, services, communications, events, and third-party platforms.

1.4 Updates and Changes We may update this Privacy Policy from time to time at our sole discretion. The updated Privacy Policy becomes effective immediately upon posting on our website or notification to you. Your continued use of our services following any modification constitutes acceptance of the revised Privacy Policy.

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2. INFORMATION WE COLLECT

2.1 Personal Data You Provide to Us

We may collect personally identifiable information ("Personal Data") that you voluntarily provide when you:

  • Contact us via our website, email, or phone

  • Request information about our AI Operations Consulting or support staff placement services

  • Sign up for our services or newsletters

  • Apply for positions with us or through our placement services

  • Attend our events or webinars

  • Engage with us on social media platforms

This may include:

  • Contact information (name, email address, phone number, physical address)

  • Professional information (job title, company name, LinkedIn profile, work experience, education)

  • Business information (company size, industry, project requirements)

  • Resume and application materials

  • Communication preferences and history

  • Financial information (for billing and payment processing)

  • Any other information you choose to provide

By providing a telephone number, you consent to be contacted by SMS text message. Message and data rates may apply. You can reply STOP to opt-out of further messaging.

2.2 Candidate and Remote Professional Data

For individuals applying for positions or participating in our placement services, we collect and process:

  • Full name, contact information, and location

  • Resume, CV, and portfolio materials

  • Education and professional experience details

  • LinkedIn profile and other professional social media information

  • Interview recordings (audio/video) when applicable and with consent

  • Reference check information and employment verification

  • Background check data (where legally required and with consent)

  • Legal work authorization documentation

  • Identity verification data to prevent fraud

  • Performance evaluations and feedback

  • Compensation and benefits information

2.3 Client and Business Contact Data

For existing and potential clients and business contacts, we collect:

  • Contact information and professional details

  • Company information and organizational structure

  • Project requirements and business needs

  • Communication history and preferences

  • Contract and billing information

  • Meeting recordings (with consent) and notes

2.4 Information Automatically Collected

We automatically collect certain information when you visit our website or use our services:

  • Technical data (IP address, browser type and version, operating system)

  • Usage data (pages visited, time spent, click patterns, referral sources)

  • Device information (device type, unique identifiers, mobile network information)

  • Location data (general geographic location based on IP address)

  • Cookies and similar tracking technologies data

2.5 Information from Third Parties

We may obtain information about you from publicly available sources and third parties, including:

  • Professional networking sites (LinkedIn, industry databases)

  • Social media platforms

  • Background check providers (with consent)

  • Reference sources

  • Marketing and lead generation services

  • Our business partners and affiliates

2.6 Sensitive Personal Data

We generally do not collect sensitive personal data (genetic data, biometric data, data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or data concerning sex life or sexual orientation). If collection of such data becomes necessary for legal compliance or specific service provision, we will obtain your explicit consent and implement additional protective measures.

 

3. LEGAL BASIS FOR PROCESSING

We process your personal data under the following lawful bases:

3.1 Consent

  • Website optimization and analytics

  • Marketing communications and promotional materials

  • Event participation and networking

  • Optional services and features

  • AI-powered tools and personalization features

3.2 Contract Performance

  • Providing AI Operations Consulting services

  • Support staff placement and management

  • Processing payments and billing

  • Customer support and service delivery

  • Managing contractual relationships

3.3 Legitimate Interests

  • Business development and client acquisition

  • Improving our services and developing new offerings

  • Fraud prevention and security measures

  • Internal analytics and business intelligence

  • Recruitment and talent management

  • Network security and system administration

3.4 Legal Obligations

  • Compliance with applicable laws and regulations

  • Responding to legal requests and court orders

  • Tax and financial reporting requirements

  • Employment law compliance

  • Data protection and privacy law compliance

3.5 Vital Interests

  • Protecting the safety and security of individuals

  • Emergency situations requiring immediate action

 

4. HOW WE USE YOUR INFORMATION

4.1 Service Delivery and Management

  • Providing AI Operations Consulting services

  • Facilitating support staff placement and management

  • Processing transactions and managing accounts

  • Delivering customer support and technical assistance

  • Managing contractual obligations and relationships

4.2 Business Operations and Improvement

  • Analyzing service usage and performance metrics

  • Developing and improving our AI tools and methodologies

  • Conducting market research and business intelligence

  • Quality assurance and performance monitoring

  • Financial management and accounting

4.3 Communication and Marketing

  • Responding to inquiries and providing information

  • Sending service updates and important notices

  • Delivering marketing communications (with consent)

  • Organizing and promoting events and webinars

  • Building and maintaining professional relationships

4.4 Recruitment and Talent Management

  • Processing job applications and conducting interviews

  • Managing recruitment and placement activities

  • Conducting background checks and reference verification

  • Onboarding and training new team members

  • Performance management and development

4.5 Legal and Compliance

  • Complying with applicable laws and regulations

  • Protecting our legal rights and interests

  • Investigating and preventing fraud or misconduct

  • Maintaining records as required by law

  • Responding to legal proceedings and regulatory inquiries

 

5. AI AND AUTOMATED PROCESSING

5.1 Use of AI Technologies The Ops Studio utilizes artificial intelligence and automated processing technologies to:

  • Enhance our AI Operations Consulting services

  • Optimize candidate matching and placement processes

  • Improve service delivery and customer experience

  • Analyze data trends and generate insights

  • Automate routine administrative tasks

5.2 Automated Decision-Making We may use automated decision-making tools, including AI-powered systems, for:

  • Initial candidate screening and matching

  • Service recommendations and customization

  • Fraud detection and security measures

  • Content personalization and optimization

5.3 AI Service Providers We may utilize third-party AI services, including but not limited to OpenAI's ChatGPT models and other language learning models (LLMs), to improve our processes and optimize efficiency. We ensure appropriate data protection measures are in place when using such services.

5.4 Your Rights Regarding Automated Processing You have the right to:

  • Be informed when automated decision-making is used

  • Request human review of automated decisions

  • Challenge automated decisions that significantly affect you

  • Opt-out of certain automated processing where possible

 

6. INFORMATION SHARING AND DISCLOSURE

6.1 We Do Not Sell Personal Data We do not sell, rent, or trade your personal information to third parties for monetary consideration.

6.2 Service Providers and Contractors We may share your information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage

  • Payment processing and billing

  • Customer support and communication platforms

  • Marketing and analytics services

  • Background check and verification services

  • Legal and professional advisory services

  • AI and technology service providers

6.3 Business Partners and Affiliates We may share information with:

  • Our affiliated companies and subsidiaries

  • Strategic business partners (with appropriate agreements)

  • Clients (for placement and consulting services)

  • Joint venture partners

6.4 Legal and Regulatory Requirements We may disclose your information when required by law or to:

  • Comply with legal obligations and court orders

  • Respond to government and regulatory requests

  • Protect our legal rights and interests

  • Investigate fraud, security breaches, or misconduct

  • Protect the safety and security of individuals

6.5 Business Transfers In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the acquiring entity, subject to appropriate privacy protections.

6.6 International Data Transfers Your information may be transferred to and processed in countries outside your jurisdiction, including the United States and other countries where we, our clients, or service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

 

7. DATA RETENTION

7.1 Retention Principles We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7.2 Specific Retention Periods

  • Client and business contact data: Duration of business relationship plus 7 years

  • Candidate and recruitment data: 3 years from last contact or as required by law

  • Employee and contractor data: Duration of relationship plus 7 years

  • Financial and billing data: 7 years from last transaction

  • Website and analytics data: 3 years from collection

  • Marketing communications: Until consent is withdrawn or 3 years of inactivity

7.3 Data Deletion Upon expiration of retention periods, we will securely delete or anonymize your personal data unless longer retention is required by law or for legitimate business purposes.

 

8. DATA SECURITY

8.1 Security Measures We implement comprehensive technical, administrative, and physical security measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Multi-factor authentication and access controls

  • Regular security assessments and audits

  • Employee training and confidentiality agreements

  • Secure hosting environments and data centers

  • Network security monitoring and intrusion detection

8.2 Security Limitations While we employ industry-standard security measures, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information and expressly disclaim any warranty regarding the complete security of personal data.

8.3 Data Breach Response In the event of a data breach, we will promptly assess the situation, contain the breach, notify affected individuals and relevant authorities as required by law, and take corrective measures to prevent future incidents.

 

9. YOUR PRIVACY RIGHTS

9.1 General Rights You have the following rights regarding your personal data:

  • Right to be informed: About our data processing activities

  • Right of access: Request copies of your personal data

  • Right to rectification: Correct inaccurate or incomplete information

  • Right to erasure: Request deletion of your personal data

  • Right to restrict processing: Limit how we use your data

  • Right to data portability: Receive your data in a portable format

  • Right to object: Object to certain types of processing

  • Right to withdraw consent: Withdraw consent for consent-based processing

9.2 Exercising Your Rights To exercise your rights, please contact us using the information provided in Section 14. We may require identity verification before processing your request. We will respond to valid requests within the timeframes required by applicable law.

9.3 Right to Complain You have the right to lodge a complaint with relevant data protection supervisory authorities if you believe we have violated your privacy rights.

 

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Types of Cookies We use various types of cookies and similar technologies:

  • Essential cookies: Necessary for website functionality

  • Analytics cookies: Help us understand website usage

  • Marketing cookies: Enable personalized advertising

  • Preference cookies: Remember your settings and choices

10.2 Third-Party Tracking We may use third-party analytics and marketing tools, including:

  • Google Analytics and Google Ads

  • LinkedIn Insight Tag

  • Facebook Pixel

  • Microsoft Advertising UET

  • Other marketing and analytics platforms

10.3 Cookie Management You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.

 

11. CHILDREN'S PRIVACY

11.1 Age Restrictions Our services are not intended for individuals under 16 years of age (or 13 in certain jurisdictions). We do not knowingly collect personal information from children under the applicable age limit.

11.2 Parental Notice If we discover that we have collected personal information from a child under the applicable age limit, we will promptly delete such information from our systems. Parents or guardians who believe we have collected their child's information should contact us immediately.

 

12. CALIFORNIA PRIVACY RIGHTS

12.1 CCPA Rights California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how we use it

  • Right to delete personal information (subject to certain exceptions)

  • Right to opt-out of the "sale" of personal information (we do not sell personal information)

  • Right to non-discrimination for exercising CCPA rights

12.2 Shine the Light Law California residents may request information about our disclosure of personal information to third parties for direct marketing purposes.

12.3 Exercising California Rights To exercise your California privacy rights, please contact us with "California Resident Request" in the subject line. We will verify your identity and respond within the required timeframes.

 

13. INTERNATIONAL DATA PROTECTION

13.1 GDPR Compliance For individuals in the European Economic Area, we comply with the General Data Protection Regulation (GDPR) and provide additional protections as required.

13.2 Other Jurisdictions We strive to comply with applicable data protection laws in all jurisdictions where we operate or serve customers.

 

14. CONTACT INFORMATION

14.1 Privacy Inquiries For questions about this Privacy Policy or our privacy practices, please contact us:

Monasmith Holdings, LLC d/b/a The Ops Studio

14.2 Request Processing We will acknowledge receipt of your privacy request within 5 business days and provide a substantive response within the timeframes required by applicable law.

 

15. ADDITIONAL TERMS

15.1 Encryption and Security Communications between you and The Ops Studio are encrypted using commercial-grade security standards. Your information is stored on servers located in secure facilities with restricted access and comprehensive monitoring.

15.2 Marketing Communications We will only send you marketing communications with your consent. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

15.3 Conflict Resolution Any conflicts between this Privacy Policy and applicable law will be resolved in favor of the applicable law. If any provision of this Privacy Policy is deemed invalid, the remaining provisions will remain in effect.

15.4 Third-Party Links Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

15.5 Entire Agreement This Privacy Policy, together with our Terms and Conditions, constitutes our complete privacy commitment to you regarding the collection, use, and protection of your personal information.

 

This Privacy Policy may be updated at any time without notice. Your continued use of our website or services constitutes acceptance of any revisions.

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